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Our story
About Us
BBE Social was founded by me (Bibi) at the end of 2020. Before starting my own business, I worked for years in the health insurance sector and also for a large customer service company. However, during my work, I saw several areas for improvement, and I regularly thought, “If I did it myself, it would be different.”
After seeing an ad on Facebook, I took the plunge and started my own BBE Social business. This immediately gave me a very good feeling, and after a few months, I could take the next step: not renewing my contract at the time and focusing fully on BBE Social. This worked out well and motivated me to make BBE Social a beautiful company that supports e-commerce entrepreneurs in the most “nasty” job called customer service.
After a few years of experience, I dare to say with certainty that I have a beautiful company that does not go for quick jobs but strives for long-term cooperation. Are you joining BBE Social? Then, I ensure (with my team) that you feel comfortable and dare to let go of your customer service.
I am available daily by WhatsApp, and if you have an important question, you can always call.
Why Choose Us
Unveiling The Success Of Our Achievements
Our core values
Understanding our essence in the world of Customer Service
Customer service is one of the things that is quickly perceived as inconvenient and annoying. BBE Social is the solution for every webshop owner. If you want your email to be answered daily and clear communication with your customers and you also want to have the lowest refund rate possible, BBE Social is the company you are searching for. Confidently transfer your customer service to BBE Social so you can focus on the important aspects of your business to grow!
The mission of BBE Social is as follows:
“Facilitating and supporting webshop owners in communicating effectively and qualitatively to customers”.
BBE Social has the following vision:
“Deliver a better daily communication that allows you to grow your business in the short term based on a positive and satisfied customer experience”.
BBE Social is committed to turning a negative customer experience into a positive one and thereby taking your webshop to the next level. We do this by answering your mailbox completely at least once a day and always looking for the best solutions not only for the customer but also for you.
In addition to customer service, we also handle Klarna and PayPal issues for you daily. Our motto is that preventing a hold is always better than curing it. Do you have a live chat on your website? That is not a problem for us either, and we are happy to support you in this.
In addition to perfectly formulated Dutch emails, we would also like to speak to your customers in German, Swedish, Danish, and English, among others.
We work with our own system, where your email box is linked within a few minutes, and we can get started immediately. At BBE Social, you can receive reports showing how many emails are being handled, your refund percentage, and how many Klarna and/or PayPal issues are being handled.
BBE Social is available 24/7, and we will ensure that you can
confidently outsource customer service and not have to worry about it.
Our team
The experts behind your success
Founder
BIBI
Bibi Empathetic and compassionate. Understands the importance of providing personalized care and attention. Dedicated to creating a
Co-Founder
Mark
Highly motivated customer service professional with a strong work ethic. Adaptable and resourceful in finding solutions to customer issues. Dedicated to continuous improvement.
customer service agent
Anna
Dedicated to providing exceptional customer experiences. Enjoys problem-solving and helping customers find the solutions they need. Passionate about building strong customer relationships
tEAM lEADER
Mila
Customer-focused professional with a proven track record of success. Excellent communication and interpersonal skills. Committed to exceeding customer expectations.
customer service agent
gehad
Enthusiastic and results-oriented customer service representative. Adept at handling a wide range of customer inquiries. Strives to make every interaction positive
customer service agent
Natalia
Experienced customer service professional with a passion for helping others. Strong analytical and problem-solving abilities. Dedicated to providing timely and effective support.
customer service agent
sara
Detail-oriented and efficient customer service representative. Proficient in using various customer service tools and technologies. Focused on delivering high-quality support.
customer service agent
mina
Friendly and approachable customer service representative. Excellent listening skills and a genuine desire to assist customers. Committed to providing personalized service.