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Our Services
Our services are crafted to enhance your customer service, engage your audience, and deliver impactful results. Here’s how we can assist you.
Multi-Channel Support
Manage customer inquiries from various channels—including email, social media, live chat, and trouble tickets—all in one place.
Customizable Workflows
Customize workflows to match your business processes preferences. From automated responses to ticket routing.
Seamless Integrations
Integrates with popular business tools such as CRM systems, project management software, and communication platforms.
Why Choose Us
Let's Enhance Your Community Managmanet
Discover how BBE Social can enhance your customer channels’s efficiency, improve customer satisfaction, and take your business to the next level.
“The platform is user-friendly and has improved our response times significantly. Our team and customers are happier than ever.”
James Wilson
― Health E-Commerce Owner
Commitment to excellence
We are dedicated to providing top-notch service to our clients. Every response, replay, and answer is crafted with unwavering attention to quality and excellence.
- Eliminate Repetition
- Boost Efficiency
Deep engagement
Meaningful audience engagement is the cornerstone of customer service success. We prioritize listening, interacting, and responding promptly to foster strong connections.
- Strong Messaging
- Ensure Support
Our Services
Elevating your brand to new heights in customer success landscape.
Elevating your brand to new heights in the digital landscape with innovative strategies, data-driven insights, and impactful campaigns that deliver measurable results.
E-Mail Handling
BBE Social operates its own email system, but we can also integrate with your preferred email system if that is your choice. We guarantee that your emails will be processed at least once a day, with the possibility of processing them several times a day if needed. We can handle emails in any language, including Dutch, English, and German.
Resolve Klarna issues
Klarna is one of the most widely used payment methods in Scandinavian countries, among other places. As a result, it is very important that any issues are dealt with and resolved on a daily basis so that you can continue to use Klarna and maintain a good cash flow. We have extensive experience in dealing with Klarna issues in a thorough and successful manner.
PayPal troubleshooting issues
Besides Klarna, PayPal is another very important payment method in Germany and Austria, among other countries. PayPal is an agency that pays close attention to your responsiveness, making daily handling very important. BBE Social ensures that you provide the best answers daily in issues with sufficient evidence.
live chat Agents
A live chat is one of the most difficult customer service forms because a quick response time is very important. Customers want a quick answer to their questions and are likelier to be impatient. For this reason, live chat is not used regularly; however, this is a way for you to make sure that customers make a purchase from you. Do you have a fire? Then, a live chat should definitely not be missing from your website. Because your live chat can easily be linked to our own system, we ensure that we have a fast response and that your customers are not in the cold but always being heard neatly. The opening hours of the live chat are determined in consultation.
Monitor Your Reviews
Regularly check review platforms: Make it a routine to check popular review sites like Google My Business, Yelp, Facebook, and industry-specific platforms relevant to your business. Set up alerts: Configure notifications to be alerted when new reviews are posted, allowing for timely responses. Personalize your reply: Address the reviewer by name whenever possible. This adds a personal touch and shows that you're not sending a generic response. Acknowledge their feedback: Show that you've read and understood the review by summarizing their points.
Community Managment
Actively participate in conversations, respond to comments, and foster a sense of belonging. Identify and collaborate with influencers to expand your reach. Keep an eye on community activity to ensure it aligns with guidelines. Address conflicts or negative interactions promptly and professionally. Being genuine and transparent in your interactions with the community. Maintain a consistent brand voice and communication style. Respond to comments and inquiries promptly and professionally.
Let's get started
Don't get left behind
Don’t have time to answer your customers?
Let us help you, we will be your customer service. We are different from others. Smarter, more welcoming and efficient. We answer questions, solve problems, check shipping information, validate returns, provide refunds, respond to reviews immediately and keep your administration in order.
Help Center
Got a question? Get your answers
01. How do I get started with your services?
Simply contact us through our website or give us a call. We’ll discuss your requirements and create a customized solution for your business.
02. What kind of email support do you provide?
We handle all aspects of email support, including answering customer inquiries, resolving issues, and providing proactive communication.
03. Can you handle Klarna payment issues for my customers?
Absolutely. We have expertise in resolving Klarna related queries, including payment plans, refunds, and order management.
04. Who will be handling my customer support?
our support will be handled by our team of highly trained and experienced customer service professionals.
05. How secure is my customer data?
We take data security very seriously. We employ industry-standard security measures to protect your customer information. We are happy to discuss our specific security protocols with you.